If you accidentally purchased the wrong product, please contact our support team as soon as possible. The available solution depends on what was purchased and whether the service has already been used.
For static proxy products, such as Static ISP or IPv4 proxies, if you selected the wrong country or region by mistake, we offer one complimentary location replacement to help you switch to the correct available location.
This complimentary replacement is intended to correct an accidental location selection and is limited to one replacement per eligible purchase.
If you intended to purchase a static proxy but accidentally purchased one of our traffic-based proxy products, such as Residential or Mobile proxies, we may be able to return the payment to your SANETER account wallet so that you can place the correct order, provided that the purchased traffic has not been used.
If any portion of the traffic has already been consumed, wallet credit is not guaranteed and will be reviewed on a case-by-case basis.
Please note that unused traffic on our Residential and Mobile traffic-based proxy products does not expire. If you do not need the traffic immediately, you can simply leave the remaining balance in your account and use it later.
For this reason, purchasing the wrong traffic-based product does not automatically qualify the order for a refund. We strongly recommend reviewing the product type and selected location carefully before completing payment.
