If your payment was completed successfully but the proxy has not yet appeared in your account, please do not place another order or make a second payment for the same purchase.
Successful payments and orders normally leave corresponding records in our system. In the rare event that automatic delivery does not complete correctly, our support team can review the order and submit it to our technical team for further investigation.
Please contact support and provide your order or invoice information. If applicable, you may also be asked to provide payment details so that we can verify the transaction.
Most delivery issues are uncommon and can be investigated based on the existing order and payment records. Repeating the order may instead create duplicate purchases and make the situation more complicated.
