If you have never used proxy products before, we strongly recommend that you do not place an order until you understand the basic setup and usage requirements of the product you intend to purchase.
SANETER's support team primarily provides product consultation and basic after-sales assistance. Our support service is not designed to provide one-on-one proxy training, remote computer configuration, or complete setup of a customer's personal network environment.
Our support team can generally assist with matters such as:
• Questions about which SANETER product may better match your requirements
• Basic order and payment inquiries
• Confirming the proxy information delivered with your order
• Checking whether an order has been delivered correctly
• Handling eligible IP replacement requests
• Explaining SANETER's published product rules and verification standards
• Investigating issues that are reasonably related to the proxy service itself
However, SANETER does not provide individual technical training or complete configuration services for:
• Proxy software installation and configuration
• Chained-proxy setup
• Relay or transit server configuration
• TUN / virtual network adapter setup
• Fingerprint browser configuration
• VPS or server deployment
• Operating-system network configuration
• DNS, routing, firewall, or local network troubleshooting
• Configuration of third-party applications, panels, scripts, or browser extensions
• Teaching customers from the beginning how proxies work or how to use them for a particular business workflow
Different customers use different operating systems, proxy clients, fingerprint browsers, relay servers, and network environments. It is not practical for our support team to remotely configure or troubleshoot every customer's individual setup.
This is especially important for users in mainland China. Direct connectivity to overseas proxies may not be suitable in many environments, and you may need to understand relay servers, chained proxies, routing, or other network configurations before purchasing.
If you do not know what information such as proxy IP, port, username, password, HTTP/SOCKS5, rotating, sticky, relay, or chained proxy means, we recommend learning the basic usage process before placing an order.
You can use publicly available tutorials, documentation, YouTube videos, or guides for the specific software you plan to use. SANETER may also provide general documentation where available, but these resources do not mean that we provide individual setup or technical training for each customer.
Please do not purchase the product as a learning trial:
SANETER does not provide free trial products, and our proxy services should not be purchased simply to learn how proxies work.
Please do not place an order with the expectation: I will purchase first, ask support to teach me how to use it, and request a refund if I cannot configure it successfully.
Difficulty using proxy software, lack of proxy experience, failure to configure a chained proxy, or inability to operate third-party applications does not by itself mean that the SANETER proxy product is defective.
These situations are therefore not automatically eligible for a refund.
By placing an order, you acknowledge that you understand the basic requirements of the product you are purchasing and accept the scope of SANETER's customer support.
If you require extensive one-on-one setup assistance or need someone to configure your complete proxy environment for you, please do not place an order until you have arranged the necessary technical assistance separately.
